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Operations & Engagement Manager
Information & Signposting Officer
37-39 Balmoral Road,
Information line: 01634 566 777
Email: General enquiries
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When it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services. People need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic, and to act on behalf of local people.
Healthwatch Medway is being developed to give the people of our five towns a stronger voice to influence and challenge how health and social care services are provided within Medway.
Healthwatch Medway is responsible for:
We gather information on people experiences of health and social care services and there are times when it is appropriate for Healthwatch Medway to see and hear for ourselves how services are provided: these visits are called Enter & View.
Following careful planning teams of specially trained volunteers visit a service, make observations, collect people’s opinions and produce a report.Enter and View visits can be announced or unannounced; it will depend on why we are there.
The responsibility to carry out Enter & View was given to local Healthwatch in the Health and Social Care Act 2012.
Healthwatch Medway carries out an Enter & View visit when:
Why do we do it?
We believe that Enter and View is an opportunity for positive change.By capturing the views of service users, their carers and relatives – which could otherwise go unheard – it can keep ‘quality of life’ matters firmly on the agenda. Through ‘Enter & View’ visits we can help providers across health and social care identify and share best practice.
Simple changes can make a big difference to people’s experiences of services in Medway.
Who will carry out the visits?
Enter & View can only be carried out by Authorised Representatives- they will always wear identification badges on visits. A list of our current Authorised Representatives can be found below as per the requirements set out in our statutory powers.
|The following people have been approved as Enter & View Authorised Representatives:|
If you would like to find out more about joining our authorised visit teams, information about the role can be found here. The volunteer application form can be found here.
Where can Enter & View take place?
Enter & View activity can be undertaken with regard to the following organisations or services*:
*Enter and View does not apply to the observing of any activities which relate to the provision of social care services to children.