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Healthwatch Medway

Contact us

If you have any enquiries, please do not hesitate to contact us!

Operations & Engagement Manager

Heidi Butcher

Information & Signposting Officer

Lorraine Camp

Engagement

Ben Green

Healthwatch Medway,
Second Floor,
Kingsley House,
37-39 Balmoral Road,
Gillingham,
Kent,
ME7 4PF

Information line: 01634 566 777
Email: General enquiries

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Making the most of the information you share with us

6th February 2017

Every day, local people across Medway share their experiences about health and care with our staff and volunteers.        

What happens to the information that is collected from the public?

Once we discover an issue, we create reports to highlight these concerns to local providers and commissioners in order to bring about change.

As well as looking closely at the issues people are talking about, we also see if there are any trends, for example whether a particular community group is affected, or if the concern is about a specific provider.

What do you do when you notice an issue?

Every day we review the information that comes in. On a weekly basis we consider any new or emerging issues that we may want to keep an eye on. For example, when I noticed that lots of people were commenting on dementia, I raised this with local providers. This helps us to build an overview of what types of health and care concerns people have across Medway.

Many of the issues people share with us confirm or build on what we have already heard.

What health and care issues have you heard about?

We hear the good and the bad from people about health and care issues that affect their lives. From widespread issues like not being able to get a doctor's appointment to having a poor experience accessing patient transport services.

In the case of our work on dementia, we heard from over 1,000 people about their experiences of dementia care. Whilst in most cases people found care to be compassionate and considerate, there were also things that could be better. One of the top concerns was needing more information about dementia services and the support available after a patient is diagnosed.

Why is it important for people to keep sharing their experiences?

Health and care services can only improve if people speak up about the issues they face. We need you to share your experiences so that we can continue to raise awareness of issues that affect people when they use services. Our job is to make sure that people who run and plan services really listen to what people are saying. By sharing your story it could help prevent other people from experiencing the same problems.


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