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Healthwatch Medway

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If you have any enquiries, please do not hesitate to contact us!

Operations & Engagement Manager

Heidi Butcher

Information & Signposting Officer

Lorraine Camp

Engagement

Ben Green

Healthwatch Medway,
Second Floor,
Kingsley House,
37-39 Balmoral Road,
Gillingham,
Kent,
ME7 4PF

Information line: 01634 566 777
Email: General enquiries

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HEALTHWATCH MEDWAY TO CONTINUE WORKING WITH HOSPITAL TO SUSTAIN IMPROVEMENT FOLLOWING CQC RATING

17th March 2017

PRESS RELEASE: HEALTHWATCH MEDWAY TO CONTINUE WORKING WITH HOSPITAL TO SUSTAIN IMPROVEMENT FOLLOWING CQC RATING

HEALTHWATCH Medway is pleased that Medway Maritime Hospital has been recommended to come out of special measures following the release of the CQC report.

The CQC’s report, which was carried out in November and December sees the hospital rated as ‘requires improvement’ – up on the previous ratings of ‘inadequate’. The report also recommends that the hospital and its trust come out of special measures for the first time since 2013.

Healthwatch Medway has played a key role working with the hospital to receive patient feedback and to help restore public confidence in the hospital and it is vital that this partnership continues as the hospital seeks to make sustained improvement.

Speaking following the report Cath Foad, Chair of Healthwatch Medway, said that she was pleased that Medway residents would be able to have more confidence in their hospital: “I want to begin by congratulating the hospital on this improved rating – I know that a great deal of hard work has gone in to improving standards and this is a big step for the trust. I am delighted that Healthwatch Medway has been able to play a role in supporting the improvements and in helping restore confidence in the hospital.

“It is important to recognise that having a hospital in special measures has caused a great deal of stress for local residents and so I am delighted that we will hopefully see public confidence in the hospital restored. I was pleased, when speaking to Lesley Dwyer (Chief Executive of Medway Foundation Trust) to hear talk of a ‘journey of improvement’. This rating is positive but there is much work to be done and I know that Lesley and everyone at the hospital want to set the bar higher – that is important.

Dan McDonald, Chief Executive of Citizens Advice Medway and Contract Holder for Healthwatch Medway, said that Healthwatch would continue to play a crucial role in supporting the hospital: “Healthwatch Medway will continue to play a vital role in supporting the continued improvement that we all want to see. Through our engagement events, through our newly formed ‘People’s Panels’ and through the patient stories that we have been presenting to hospital’s board we are able to help spread the positivity that will now exist at the hospital to Medway residents. Our role will be to help deliver the restored public confidence in the hospital and to keep working with them to ensure that residents are listened to so that improvements can be made in the interests of patients.

“This is positive and welcome news and I am delighted – my congratulations are sent to Lesley Dwyer and her team of staff. There is much work ahead and I look forward to working with the hospital moving forward.”


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